Privacy Policy

Introduction

Servos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service business operating system platform, including our web application and mobile applications for iOS and Android ("Service").

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number, password)
• Business information (organization name, industry, address, contact details)
• Service data (leads, jobs, invoices, contacts, properties, communications)
• User content (photos, documents, voice recordings, notes)
• Payment information (processed securely through third-party payment processors)
• Device information (device type, operating system, unique identifiers)
• Usage data (how you interact with our Service)

Mobile Application Permissions

Our mobile applications request certain device permissions to provide full functionality. Here is how we use each permission:

Location Services

We request access to your device's location (including background location) to show nearby jobs, provide directions to job sites, and enable automatic check-in/check-out at job locations. Background location access allows the app to track job site visits even when the app is not actively in use. You can disable location access at any time in your device settings.

Camera and Photo Library

We request camera access to capture job site photos, scan documents, and record visual documentation. Photo library access allows you to attach existing photos to jobs and upload documentation. Photos are stored securely and associated with your job records.

Contacts

We request contacts access to help you quickly add customers or crew members from your existing address book. We do not upload or store your entire contact list—only contacts you explicitly choose to add to Servos.

Calendar

We request calendar access to sync your scheduled jobs with your device calendar. This allows you to view job appointments alongside your other commitments. Calendar sync is optional and can be disabled at any time.

Microphone

We request microphone access to record voice messages and audio notes that can be attached to jobs. Audio recordings are stored securely and only accessible to authorized users in your organization.

Biometric Authentication

We support Face ID, Touch ID, and fingerprint authentication to provide secure, convenient access to the app. Biometric data never leaves your device and is not stored on our servers.

Push Notifications

We request permission to send push notifications for job updates, new messages, approval requests, and other time-sensitive information. You can manage notification preferences in your device settings or within the app.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Power AI-assisted features through our agent ("Servo")
• Detect, prevent, and address technical issues and security threats

Third-Party Services

We use the following third-party services to provide our Service. Each service has its own privacy policy governing how they handle data:

• Clerk - Authentication and user management
• Supabase - Database and file storage
• Firebase Cloud Messaging - Push notifications
• Stream - Real-time chat functionality
• Stripe - Payment processing
• Vercel - Web application hosting
• Expo - Mobile app updates and distribution

SMS Communications

When you provide your mobile phone number and opt-in to receive SMS messages, we may send you text messages about:

• Account-related notifications (job updates, reminders, invoices)
• Service-related communications (approval requests, status updates)
• Conversational interactions with our AI agent ("Servo")

Message frequency varies. Message and data rates may apply.

You can opt out of SMS communications at any time by:

• Replying STOP to any SMS message
• Updating your SMS preferences in your account settings

For help, reply HELP to any SMS message.

Mobile Information Sharing

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We only share mobile information with service providers as necessary to deliver SMS communications (such as Twilio, our SMS service provider). These service providers are contractually prohibited from using your mobile information for their own marketing purposes.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, SMS delivery)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• TLS/SSL encryption for all data in transit
• Encryption at rest for stored data
• Row-level security policies to isolate organization data
• Regular security audits and monitoring
• Secure cloud infrastructure with industry-standard certifications

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for SMS communications (reply STOP)

To exercise these rights, please contact us using the information provided below.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect and how it is used
• The right to delete your personal information
• The right to opt-out of the sale of personal information (we do not sell your data)
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, please contact us at support@getservos.com.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

Our legal basis for processing your personal data includes: performance of our contract with you, your consent, our legitimate business interests, and compliance with legal obligations.

Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal or regulatory purposes.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Servos
Email: support@getservos.com
Website: getservos.com