Privacy Policy

Introduction

Servos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service business operating system platform ("Service").

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Business information (organization name, industry, contact details)
• Service data (leads, jobs, invoices, contacts, communications)
• Payment information (processed securely through third-party payment processors)
• Usage data (how you interact with our Service)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats

SMS Communications

When you provide your mobile phone number and opt-in to receive SMS messages, we may send you text messages about:

• Account-related notifications (job updates, reminders, invoices)
• Service-related communications (approval requests, status updates)
• Conversational interactions with our AI agent ("Servo")

Message frequency varies. Message and data rates may apply.

You can opt out of SMS communications at any time by:

• Replying STOP to any SMS message
• Updating your SMS preferences in your account settings

For help, reply HELP to any SMS message.

Mobile Information Sharing

We do not sell, rent, or share your mobile phone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We only share mobile information with service providers as necessary to deliver SMS communications (such as Twilio, our SMS service provider). These service providers are contractually prohibited from using your mobile information for their own marketing purposes.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., cloud hosting, payment processing, SMS delivery)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for SMS communications (reply STOP)

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@getservos.com
Website: getservos.com